phone

1300 767001

Micros Support  A must for any
Restuarant, Club or Venue!

MICROS Support: Outages can cost thousands or even hundreds of thousand dollars.

Emergency Support, Managed Agreements,Professional Services and Training

POS Advantage Capabilities

 We offer the following services to MICROS Clients

  • Emergency MICROS Support
  • MICROS Support Plans – guaranteeing you response and up times
  • Professional Services – Project and Consulting work
  • MICROS Equipment Repairs, Spare Parts or refurbished
  • Training

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Current POS Advantage Clients include

Emergency Support

We will spend some time with you to diagnose the issue. If we can do a quick fix remotely we will provide you with a quote and sort out the issue immediately.


If not we will outline a plan of action to get you up and going and on approval implement it as quick as possible. POS Advantage have a large stock of spare parts and refurbished terminals to get you up and going quickly.


We understand that Micros issues can bring your business to its knees.

Proactive Support Plans

Our support plans are designed to keep you operational. We have a selection of plans to meet the requirements of all business sizes. Our support plans will lower your  Total Cost of Ownership (TCO) and include options for

  • Business hours, after hours and weekend support.
  • Monthly maintenance on you your equipment and servers.
  • Proactive issue detection and monitored AntiVirus
  • Remotely access your equipment with minutes.
  • Offsite backup for quick restoration.
  • Fast response guarantee.
  • Choose from a Platinum, Gold or Silver Plan.

Professional Services

Our Professional Services Team provides consulting on all areas in the hospitality industry. This can include

  • Deployment of New Menus and changes
  • Micros Server Upgrades (including New server Equipment)
  • Interfaces to third party systems
  • Custom Reporting
  • Projects and integrations
  • Consulting

Refurbished Equipment and Parts

Our Service and Repair Center can successfully carry out repairs on most Micros equipment. We carry a large range of spare parts as well as an extensive range of warrantied refurbished equipment. This includes

  • Micros 5 Series workstations
  • Printer
  • Kitchen displays
  • New and refurbished Cash Draws
  • A range of spare parts including replacement screens, hard drives, memory and printer parts.

Training

POS Advantage can run training courses for your staff.  Our trainers are used by TAFE to train their students on how to use Micros. Training can result in your business running smoothly with less issues and confusion surrounding Micros.